T-minus launch: how to contact mission control
Use the help button to search articles, reach our AI assistant, or escalate to the team. Office hours: Mon-Fri 08:00-20:00 UTC.
Updated
Launch assistance on every page
Hit the help button anywhere on Biz Startup Launcher to search our help articles, query our AI assistant, or file a request to the team. When you're signed in, the assistant can review your account data—listings, orders, invoices, claims, notices—to tell you what's happening in orbit. For example, why your listing hasn't gone live yet. The assistant reads only; it cannot alter your account and will never ask for passwords or card numbers.
Reaching human control
File a request via the help button or head to /contact. You'll receive a ticket number by email, and we'll respond the same way. Reply directly to that email to add more intel. You can also transmit to launch@zinndigital.com.
Our office window
We're standing by during office hours: Mon-Fri 08:00-20:00 UTC.
Who's in the cockpit
Biz Startup Launcher is operated by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the AI assistant change my account or ask for my password?
- No. The assistant reads your account to explain what's happening, but cannot make changes. It never requests passwords or card details.
- How do I get a response from the team?
- Send a request from the help button or /contact. You'll get a ticket number by email and we'll reply by email during office hours: Mon-Fri 08:00-20:00 UTC.
- What if I need to add more information to my request?
- Reply to the ticket email we send you. Your response goes straight into the same ticket.