Mission support

Answers about launching, pricing, badges, VAT and your account. Can't find it? Use the help button on any page to ask our assistant or send a request to our team.

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Developers

• How do I access the API and MCP server?

  Connect via REST API at /api/v1 or use MCP for AI assistants to search and manage launches on your behalf.

Badges and links

• How does your launch badge work?

  Display our badge and complete your founder profile to publish your free listing, and earn dofollow status when your Domain Rating hits 20.

Pricing and payments

• Bundle or done-for-you: which launch route?

  Pick between self-serve multi-site access or hands-off listing service. Here's how they compare.

• Launch your founder feature: what to expect at T-minus editorial

  Order a paid editorial feature about you. It is written from the facts you provide, reviewed by one of our editors, then published on this site.

• Can I get a refund?

  Purchases are final. If we take a paid listing down by our own decision or mistake, you are refunded in full; if it broke the rules, there is no refund.

• What is a Featured mission and how do I buy it?

  Lift your listing to the top with a paid Featured mission spot for 7 days at $19.

• What's the cost to launch?

  All pricing for Biz Startup Launcher products, payment methods and VAT rules, straight from mission control.

• How does VAT work on Startup Launcher?

  VAT rates vary by location. Enter your VAT number at checkout to avoid charges if you qualify. Invoices arrive by email after launch.

• What is the Product review and how do I add it?

  The Product review ($19) is a paid, maker-commissioned structured assessment shown separately from community feedback on your listing.

• T-minus countdown: where to enter your promo code

  Enter codes in the cart, use gifts and offers on your launch, and find them in your account.

• How do I book a sponsorship slot?

  Three sponsorship positions: homepage, category and newsletter. Homepage and category run 7 days; the newsletter is one issue. Queued automatically if booked.

Community

• How do I get my launch onto the billboard?

  The billboard ranks launches by dollars contributed. Join with a minimum $5 to climb this separate paid leaderboard.

• How do the launch boards and rankings work?

  Your mission status on three leaderboards: Community votes, paid Billboard placement, and Domain Rating orbit.

• How do votes launch your orbit on the boards?

  Sign in to vote on live launches. One vote per listing, and votes are never for sale—the boards run on authentic community thrust.

• How do reviews, votes and influence work at launch?

  Write and reply to reviews, comment on launches, report problems, follow founders, and build influence through activity on the boards.

Your account

• How do I claim and verify my listing on the boards?

  Take ownership of your company's listing and earn the Verified badge by proving domain control.

• How do I edit my listing after lift-off?

  Modify your description, tagline, FAQs and links live; changes appear instantly when you save.

• Change your email, pause comms or eject from orbit

  Turn notices on or off, change your sign-in email, download everything we hold and close your account yourself.

• Control your mission comms at T-minus launch

  Pick your notification channels, cadence and quiet hours. Some critical alerts stay live regardless.

• What does your founder profile need?

  Complete your founder profile so your free listing can go live. Paid launches don't wait.

• T-minus launch: navigate your account pages

  Find every control panel in your account: listings, metrics, billing, team and notifications.

• T-minus: sync your company across multiple launch pads

  Update your company once and push to all listings, or choose which launch pads receive each change.

• How do I upload my logo and homepage screenshot?

  Upload, replace or delete your logo and homepage screenshot in your listing editor at /account/listings.

Launching

• Add extra categories to reach more orbit zones?

  Your listing launches in one category free. Buy extra slots to appear across more territory on the boards.

• Free launch window or paid lift-off? Pick your ascent

  Free listings queue for 6-8 weeks with locked sections. Paid launches go live now with full orbit and a page that search engines can index.

• How to relaunch your listing to a later launch window

  Relaunch a product in a future week and keep all the votes you've already earned.

• How do I book and move my launch week?

  Schedule your launch straight away or pick your week up to 12 weeks ahead. Move it anytime before lift-off.

• What profile sections do free listings show as locked?

  Free listings display five sections as locked until you upgrade to a paid launch. Your content is saved and appears when unlocked.

• Upgrade your free listing to full launch status

  Launch window open: upgrade for $5 and unlock all profile sections, dofollow links and live status.

Getting help

• T-minus launch: how to contact mission control

  Use the help button to search articles, reach our AI assistant, or escalate to the team. Office hours: Mon-Fri 08:00-20:00 UTC.

Getting started

• T-minus launch: your countdown sequence

  Five steps from submission to lift-off, then manage your orbit from mission control.

• Where do I find launches on Biz Startup Launcher?

  Browse this week's launches, upcoming queues, categories, founders and places. Search by name or use our leaderboards and guides.

General

• How do I show my company's revenue?

  An optional monthly figure you enter yourself at /account/revenue, always shown as self-reported.

• How founder stories work

  A founder story tells the story of one product, written by one of its founders, and shows on that product's listing.

• Showing videos on Biz Startup Launcher

  Videos are part of the full profile: they play on the listing of a paid launch.

Still stuck? Contact us. Our team works Mon-Fri 08:00-20:00 UTC and answers every request by email.